Support
Email us at support@tiedown.pro and we will get back to you. Pick the closest topic below so it reaches the right person faster.
Account and billing
Subscription changes, cancellations, and receipts. Purchases made through the App Store or Google Play must be refunded through those stores.
Email about this →Entries, draws, and results
Entry problems are usually fastest to solve with the event producer, since they control the class, the draw, the steers, and the payout. We can help you reach them.
Email about this →Run analysis and segments
If a segment breakdown looks wrong — a catch frame in the wrong place, a tie time that does not match the video — send us the run. Analysis is derived from video and it is not perfect; we would rather correct it than have you train against a bad number. Analysis is never an official time and does not change a posted result.
Email about this →Horse ratings
Ratings are attributable — the horse's owner can see who left one. If a rating on your horse is inaccurate or left in bad faith, report it and we will review. If you want a rating you left removed, you can withdraw it yourself.
Email about this →Mount money records
Mount records are a shared log, not a contract, and we do not hold or transfer money between users. If a record is wrong, either party can flag it. We cannot arbitrate what was owed.
Email about this →Safety, harassment, or unwanted contact
Report it in the app for the fastest response — reports there reach our moderation team directly with the relevant context attached. You can also email us, and if a minor is involved, say so in the subject line so it is prioritized.
Email about this →Producer access
Running a jackpot, series, or rodeo and want the producer console — division builder, draw pot management, steer sorting, scoring screen, and payouts.
Email about this →Guardian requests
Guardians can adjust a minor's visibility, messaging, media sharing, and location settings, and can export or delete the account's data. Adults cannot message a minor outside a linked school, barn, or mentor relationship.
Email about this →Data export or account deletion
You can export your data or delete your account in the app. If you would rather we handle it, email us from the address on the account.
Email about this →Rules corrections
If something in our rules reference is out of date or wrong, tell us. Include the association and the amendment date if you have it — we version rules by date, and the jerk-down rule and loop count genuinely differ between bodies, so corrections are welcome.
Email about this →